LTE ISSUE

[MichaelG1976]

Hi LTE celluar works on Internet and outlook However some software will not connect via LTE but but will on wifi

[Hawks_Eye]

Hi @MichaelG1976 

Welcome to the HP Support Community! 

  

Thanks for posting your query! We're here to help you get back up and running.

Thank you for sharing that detail—it’s interesting that Outlook and general browsing work fine over LTE, but certain applications fail unless you’re on Wi‑Fi. To narrow this down, I’d like to understand the environment a bit better before suggesting fixes:

• Which specific software or applications are unable to connect over LTE?
• Are these apps giving you error messages, or do they just hang without connecting?
• Is your LTE connection through a built‑in modem, a mobile hotspot, or a USB dongle?
• Do you notice if the issue occurs only when you’re on a particular network (for example, your mobile provider’s LTE at home versus LTE elsewhere)?
• Have you tested whether those same apps work if you tether your phone’s LTE connection to the laptop?
• Do the apps require secure ports or VPN tunnels that might be restricted on LTE?

Getting clarity on these points will help isolate whether this is a network restriction, a driver/modem configuration issue, or something specific to the applications themselves.

Would you be able to share which apps are affected and what kind of LTE setup you’re using?

We're looking forward to helping you get back up and running! 

Regards, 

Hawks_Eye

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