Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 1
Flag Post

Laptop Internet connection drops regularly whether wifi or ethernet. Looks like I need to replace

HP Recommended
Microsoft Windows 10 (64-bit)

Hi - For months, my internet connection will drop sporadically, sometimes when I'm downloading multiple files at once, or for no apparent reason at all. Today I discovered that this happens even with a dedicated ethernet connection.


When it first happens, the wifi icon turns into a globe and shows no internet connection. Other times, I may have the wifi icon, and it may show that I'm connected to the internet, but nothing loads. This issue is tremendously frustrating, and it appears as though I need to replace hardware, but I'm not certain what exactly I need to replace, and where to purchase. Please help!

Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation