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Laptop Model 14-CM0032AU Wireless adapter link speed

HP Recommended
HP 14-CM0032AU
Microsoft Windows 10 (64-bit)

Hi. I’ve recently purchased this laptop and performed all the necessary updates for OS10 including drivers etc. I have NBN 50mbps line speed (wired) and use mainly my desktop pc. Now the max speed connection I can obtain with this laptop using wireless 2.5 and 5ghz is 1.71mbps download speed but I can get 14mbps on uploads (using Speed test online) All drivers are updated to latest and no restrictions using wifi. iPhone 7 Plus I get 46mbps which is very close to my max download speed. Is the wireless card limited in its wireless capabilities? I’ve changed the setting under adapter  settings to 1gig full duplex but makes no difference. 

 

Thanks in advance.

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HP Recommended

Hi

http://partsurfer.hp.com/Search.aspx?searchText=4NB60PA

Wireless connectivity
Intel® 802.11a/b/g/n/ac (1x1) Wi-Fi® and Bluetooth® 4.2 Combo
Interface (Module)
 
 
 L17365-005SPS-WLAN RT AC 1x1 +BT M.2 2230

 

So now to find out what you actually have...

Copy, Paste and Save in Notepad, as LBB2Z.bat and double click to run.
Post anything non-personal, but relevant please.

@ECHO OFF
getmac
PAUSE
netsh wlan show interfaces
PAUSE
netsh wlan show drivers
PAUSE
netsh wlan show profiles
PAUSE

Because the manual says...

Realtek RTL8821CE 802.11 ac 1x1 WiFi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported)L17365-005

The Spec says Intel.

There is a conflict of info.

If in doubt please ask.

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HP Recommended

Hi. Thank you for your reply. Here is a screen shot of the info:

 

Laptop Info1.jpg

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HP Recommended

Hi

Yours out-performs mine...

C:\>netsh wlan show interfaces

There is 1 interface on the system:

Name : WiFi
Description : Realtek RTL8723BE 802.11 bgn Wi-Fi Adapter
GUID :
Physical address :
State : connected
SSID : whiffyone
BSSID :
Network type : Infrastructure
Radio type : 802.11n
Authentication : WPA2-Personal
Cipher : CCMP
Connection mode : Auto Connect
Channel : 1
Receive rate (Mbps) : 72.2
Transmit rate (Mbps) : 72.2
Signal : 85%
Profile : whiffyone

Hosted network status : Not available

 

So it is possibly not a HP/WiFi adapter issue?

Best Results from OOKLA  (To Me To You)       83.16 Mbps           5.78 Mbps   

 

So is it a Gateway / Proxy issue?

 

Ping some places...

ping bbc.co.uk

Ping statistics for 151.101.0.81:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 17ms, Maximum = 41ms, Average = 24ms

C:\>ping google.com

Ping statistics for 216.58.206.110:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 13ms, Maximum = 22ms, Average = 16ms

                          

 

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