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Laptop and wireless head phone cannot connect

HP Recommended
HP Notebook – 15-bs111ng
Microsoft Windows 10 (64-bit)

Hello!  I have an HP Notebook – 15-bs111ng, and I would like to listen to music via a wireless headphone. I could achieve that the laptop and the phone are paired to each other, but they do not connect to each other. You can build up a connection for a few seconds long, but then the connection breaks down. Repeating the trial to connect does not succeed either. Do you have any suggestions how the problem can get solved?


Thanks for your support!

Istvan Fay

HP Support Agent
HP Support Agent
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Thank you for posting on the HP Support Community.


I appreciate your efforts to try and resolve the issue. Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

  • Right click on volume icon next to time and date.
  • Open volume mixer and select headphone volume
  • Next Right click on volume icon next to time and date.
  • Open sound settings and choose the test you Microphone.

To check the system sound on your device, follow these steps:

  1. Click Settings, Advanced tab, then click Sound.

  2. Click the Sounds tab

  3. Under System Sounds, select the event for which you wish to hear the sound.

  4. Select a sound from the list, and click the Play button located at the right of the event.

You should hear sound through the speakers or through connected headphones.

To confirm or change the audio settings on your device, click Settings, Advanced tab, then click Sound.


Adjusting sound preferences

You can turn device sounds on and off using the Sound Preferences utility. You can also specify which sounds to play when a particular event occurs.

To adjust the sound preferences:

  1. Click the Settings button at the top-right of the Home Screen, and then click the Advanced tab.

  2. Click Sound. The Sound Preferences window opens.

  3. Modify your sound preferences, and then click Close.


Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution if you feel my post solved your issue, it will help others find the solution.

I am an HP Employee

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