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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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HP Recommended
HP Recommended
Hi @prsly
It helps greatly if you identify your notebook with its complete HP Product name or product number.
You can find the HP Product name or product number on the bottom of the notebook in tiny print.
Without that information it is almost impossible to give you driver and notebook specific help.
Return here after you have provided the information that I requested.
I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"
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HP Recommended
HP Recommended
The first listed item in the other devices in your screenshot is a wireless adapter, this means your adapter is not installed properly. You need to find the driver for the BCM43142. You should be able to get it from support.hp.com
See this post for a user with a similar problem that is marked as solved https://h30434.www3.hp.com/t5/Notebook-Wireless-and-Networking/Broadcom-BCM43142-802-11bgn-Wi-Fi-M-2...
If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
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HP Recommended
HP Recommended
The following link goes to the Broadcom wifi adapter driver software that should help resolve your issue
https://ftp.hp.com/pub/softpaq/sp71501-72000/sp71994.exe
You can put that driver software in a USB memory stick to install it in your notebook's OS.
Why do you have Windows 8.1 selected as the operating system? Did you select it in error?
According to the documentation that HP provides for specifications, Windows 10 Home was delivered with the ultrabook.
I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"
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