cancel
Showing results for 
Search instead for 
Did you mean: 
ashlark08
New member
1 0 0 0
Message 1 of 2
148
Flag Post

Laptop can’t find my WiFi

HP Recommended
HP 15t-r100

I have an HP laptop model # 15t-r100. I just got a new Verizon Fios router at my house so my WiFi changed. I can see every other WiFi network around me available besides mine. I’ve tried changing the WiFi channel number, uninstalling virus protection, just about everything. I can’t fix it and I can’t use my WiFi. My laptop internet works when I connect an Ethernet cord and all my other devices are connected to my WiFi. Help how do I find my router?!

1 REPLY 1
KrazyToad
Retired
Retired
22,744 22,731 1,371 1,398
Message 2 of 2
Flag Post
HP Recommended

@ashlark08

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

Is the Router set to 5G settings?

 

Since the Ethernet works and you are able to detect other Networks except for your wireless, this is an issue with the Router settings


I suggest you contact your ISP and they should be able to sort this out. 

 

Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 


 

KrazyToad
I Am An HP Employee

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation