Laptop cannot connect to WiFi

[Batmam]

my laptop cannot detect the wifi signals while other devices can. The WiFi is not the issue, but the laptop is not catching full signals. it usually shows a red cross and even if it does connect to a network only one bar is highlighted

[Echo_Lake]

@Batmam

Welcome to HP Forums,  

This is a great place to get support, find answers and tips,
Thank you for posting your query, I'll be more than glad to help you out 🙂

I see that your experiencing issue with the wireless connectivity and laptop is not connecting to the network. 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

• What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824 (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).
• When was the last time it worked fine?
• Have you made any hardware/software changes?
• Did this happen after a recent window or software update?
• What is the operating system?

While you respond to that, I recommend you to perform the following steps to isolate the issue and arrive at a fix:

If you were connected before and recently installed a new network adapter driver or installed an update to Windows that might have included an updated driver, rolling back your driver to a previous version might help.

1. In the search box on the taskbar, type Device Manager, and then select Device Manager from the list of results.
2. Expand Network adapters and locate the network adapter for your device.
3. Press and hold (or right-click) the network adapter, and then select Properties.
4. In Properties, select the Driver tab, select Roll Back Driver, and then follow the steps.

   If the Roll Back Driver appears dimmed, that means there's no driver to roll back to.

5. After rolling back to the previous version of the driver, select the start button Power  > Restart if you're asked to restart, and see if that fixes the connection issue.

Hope this helps! Keep me posted for further assistance.

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below,

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum.  Have a great day!