Laptop continually drops and reconnects wifi

[sdpillar]

I have recently acquired a brand new HP laptop. This is used at home along with a number of other laptops and mobile devices. Of these the HP laptop is the only one to experience continual issues with the WiFi dropping out and then reconnecting.

Could this be caused by a network setting, or is it more likely a hardware issue?

Thanks in advance

Steve

[ub6424]

Hello @sdpillar 

Sorry to hear that you are having problems ... I would like to help you.

Let me check your basic system configuration before we focus on the <wireless> problem ...

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

BaseBoard Product

BaseBoard Version

(2) Start Windows <Device Manager>

- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)

- Expand <Network adapters>

--->>> Send screenshot

(3) Please report your results

[sdpillar]

Thanks for your quick reply.

Part 1:

OS Name: Windows 11

Version: 10.0.22000 build 22000

System model: HP laptop 15s-eq1xxx

System sku: 1Q0P1EA#ABU

Processor: AMD Ryzen 7 4700U with Radeon Graphics, 2000Mhz, 8 cores, 8 logical processors

BIOS version/date: AMI F.53, 15/10/2021

Baseboard product: 8707

Baseboard version : 37.21

[sdpillar]

Part 2:

[ub6424 · Accepted solution]

Hello @sdpillar 

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

(2) Download and install BIOS Update

HP Notebook System BIOS Update (AMD Processors)

F.66 Rev.A

22.3 MB

Sep 12, 2022

Download

 Fix and enhancements:

- Provides improved system stability.

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

• An available BIOS update resolves a specific issue or improves computer performance.
• The current BIOS does not support a hardware component or a Windows upgrade.
• HP Support recommends installing a specific BIOS update.

"

(3) Reboot

(4) Let BIOS be installed until it's completely done !

(5) Download and install / update

Realtek RTL8xxx Wireless LAN Drivers

1.0.0.208 Rev.S

Download

(6) Restart Windows

(7) Test your <wireless> network

(8) Please report your results

[sdpillar]

Hi ub6424

Thanks for your help. The wifi connectivity on the laptop is now stable and constant.

Your help has been much appreciated

Steve