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Here is the solution to resolve the Realtek 8852BE-V Choya WiFi Disconnection Issue Click here to view the instructions!
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HP Recommended
Envy

HP Envy laptop

Windows 10

1 REPLY 1
HP Recommended

@LoriJHG 

 

Its wifi adapter only supports 2.4GHz networks, it know nothing about 5GHz networks. You can upgrade wifi adapter (if supported) or using USB wifi adapter such as

 

         https://www.scorptec.com.au/product/Networking/Adapters/67965-USB-AC53-NANO

 

Regards.

BH
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