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Avishkar56
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Message 1 of 4
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Laptop hang/freez

HP Recommended
HP Notebook - 15-db1069au
Microsoft Windows 10 (64-bit)

I am facing issues when i turn on my wifi. When i turn on my wifi then laptop gets freez and stop working.

3 REPLIES 3
Echo_Lake
HP Support Agent
HP Support Agent
26,910 26,844 1,265 1,309
Message 2 of 4
Flag Post
HP Recommended

@Avishkar56

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Did this happen after a recent window or software update?
  • Have you made any hardware/software changes?
  • Have you tried any troubleshooting steps?

While you respond to that, let's try these steps: 

Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8. (do not skip any troubleshooting steps even if you feel steps are repeating)

BIOS default:

  1. Turn off the computer and wait five seconds.
  2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
  3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
  4. Press F10 to Save and Exit.
  5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
  6. Follow the prompts to restart your computer. 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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Avishkar56
Author
New member
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Message 3 of 4
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problem is solved .i did not updated the driver thats why  laptop used to freez .but after installing windowns and drivers update performance of my laptop is not good it respond time is slow.and also it takes more time for boot up can u help with this?

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Echo_Lake
HP Support Agent
HP Support Agent
26,910 26,844 1,265 1,309
Message 4 of 4
Flag Post
HP Recommended

@Avishkar56

Thank you for posting back. 

 

I am glad to know that you managed to resolve the issue. 

  • Is everything working fine, or would you require any further assistance? 

ECHO_LAKE
I am an HP Employee

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