Laptop interfering with wi-fi

[A-C_00]

Ever since I got this laptop I've been experiencing interference with wi-fi - the signal just drops out on all connected devices and it takes a few attempts to get things to reconnect (though the LAN connection is fine). At first I thought it was the router so got a new one but it kept happening, then I thought it was my neighbour's extender so changed the channel on the router but that didn't work, then I twigged that it only ever happens when this laptop is running. Does anyone know what can be causing this?

[Riddle_Decipher]

@A-C_00 Here's a few things you need to do, to resolve this issue once and for all:

• Disable all firewalls and antivirus programs including windows ten's own firewalls and antivirus programs.
• try safe mode with networking to check if the Internet connection is fast there. Try both wired and wireless options.
• Link for safe mode with networking is given in my earlier post. Please try that.
• Uninstall the existing network adapters and update the bios chipset and network adapters (both wired and wireless) from this link : click here to find and install the same
• Please try to change the router's broadcasting channel to another value. try different working channels. that might help for WiFi only.
• Try performing a clean boot in windows 10 using this link: Click here for steps
• Try this link fixing network connections in windows 10: Click here
• Then create a new user profile and try to connect both through WiFi and using a wired connection.
• Then as a last ,resort try to perform a system recovery to factory setting and check if this helps after backing up all your files.

P.S: Welcome to HP Community 😉

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us, 

have a good day, ahead.