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HP Recommended
Envy 17-cg0511na
Microsoft Windows 10 (64-bit)

Ever since I got this laptop I've been experiencing interference with wi-fi - the signal just drops out on all connected devices and it takes a few attempts to get things to reconnect (though the LAN connection is fine). At first I thought it was the router so got a new one but it kept happening, then I thought it was my neighbour's extender so changed the channel on the router but that didn't work, then I twigged that it only ever happens when this laptop is running. Does anyone know what can be causing this?

1 REPLY 1
HP Recommended

@A-C_00 Here's a few things you need to do, to resolve this issue once and for all:

  • Disable all firewalls and antivirus programs including windows ten's own firewalls and antivirus programs.
  • try safe mode with networking to check if the Internet connection is fast there. Try both wired and wireless options.
  • Link for safe mode with networking is given in my earlier post. Please try that.
  • Uninstall the existing network adapters and update the bios chipset and network adapters (both wired and wireless) from this link : click here to find and install the same
  • Please try to change the router's broadcasting channel to another value. try different working channels. that might help for WiFi only.
  • Try performing a clean boot in windows 10 using this link: Click here for steps
  • Try this link fixing network connections in windows 10: Click here
  • Then create a new user profile and try to connect both through WiFi and using a wired connection.
  • Then as a last ,resort try to perform a system recovery to factory setting and check if this helps after backing up all your files.

P.S: Welcome to HP Community 😉

 

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us, 

have a good day, ahead.

Riddle_Decipher
I am an HP Employee

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