09-29-2016 11:44 AM
I am hoping that someone can help me my HP Pavilion g6 2000 is not functioning as it should
1/ The keyboard is not working at all no letters or numbers nothing.
2/It also has no track pad not working at all.
3/I have no internet connection ( wireless )
I have tried a factory reset nothing nothing still the same as it was before .
I would really appreciate any help to get and have my notebook back to its normal working order.
I will now await any help at all fingers crossed .
09-30-2016 10:37 AM
Thank you for your inquiry, I will do my best to be of aid.
I grasp that the keyboard and TouchPad are not working and you have no wireless also.You have tried a factory reset but there was no change. If you connect an external keyboard does it work? After doing the factory reset, did you do all the Windows updates? Did you run the HP Support Assistant? Here are some links, I hope will help:
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