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Taffyteg
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Solved!

Laptop only sees 2.4G is there something I can do to get 5G working please????

HP Recommended
hp 17-ca0003na
Microsoft Windows 10 (32-bit)

Hi - I have done a quick search and I can not tell if my my wifi card is only setup for 2.4G or not. Do I need to replace the card to get 5G and if so what do you recommend please? Many thanks in advance.

Specs are 

SSID: ******
Protocol: Wi-Fi 4 (802.11n)
Security type: WPA2-Personal
Network band: 2.4 GHz
Network channel: 10
Link-local IPv6 address: fe80::1837:ca87:ab3a:54e1%8
IPv4 address: 192.168.1.155
IPv4 DNS servers: 192.168.1.1
Manufacturer: Realtek Semiconductor Corp.
Description: Realtek RTL8723DE 802.11b/g/n PCIe Adapter
Driver version: 2024.0.10.209
Physical address (MAC): 48-5F-99-30-E1-5B

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Paul_Tikkanen
Level 21
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Message 3 of 3
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HP Recommended

Hi:

 

Yes, you can replace the card with this one...

 

Realtek RTL8821CE 802.11 ac 1x1 WiFi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported) HP part # L17365-005.

 

You can buy one new from the HP parts store...11.74 pounds

 

https://parts.hp.com/hpparts/Default.aspx?mscssid=788A180826254F34A13FF99C63A465DB

 

or on eBay...

 

https://www.ebay.com/sch/i.html?_from=R40&_nkw=L17365-005&_sacat=0&_sop=15

 

Below is the link to the service manual for your notebook...

 

http://h10032.www1.hp.com/ctg/Manual/c05985614

 

The card will have the same throughput as the 8723 on the 2.4 GHz wifi band, but on the 5.0 GHz band it will have a maximum throughput of 433 MBPS with an AC router.

 

Here are the latest drivers for the card.  You can install them now, as they are also good for the one you have now.

 

Wifi:

 

https://ftp.hp.com/pub/softpaq/sp103501-104000/sp103647.exe

 

Bluetooth:

 

https://ftp.hp.com/pub/softpaq/sp102001-102500/sp102395.exe

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Taffyteg
Author
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Message 2 of 3
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HP Recommended

I have checked Realtec website and the card in the PC is only 2.4G which seems crazy for a laptop 12months old. Does anyone know if I could replace the current card with a 5G one or am I better off getting a USB 5G adaptor? Thanks

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Paul_Tikkanen
Level 21
Level 21
132,130 122,307 20,104 30,829
Message 3 of 3
Flag Post
HP Recommended

Hi:

 

Yes, you can replace the card with this one...

 

Realtek RTL8821CE 802.11 ac 1x1 WiFi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported) HP part # L17365-005.

 

You can buy one new from the HP parts store...11.74 pounds

 

https://parts.hp.com/hpparts/Default.aspx?mscssid=788A180826254F34A13FF99C63A465DB

 

or on eBay...

 

https://www.ebay.com/sch/i.html?_from=R40&_nkw=L17365-005&_sacat=0&_sop=15

 

Below is the link to the service manual for your notebook...

 

http://h10032.www1.hp.com/ctg/Manual/c05985614

 

The card will have the same throughput as the 8723 on the 2.4 GHz wifi band, but on the 5.0 GHz band it will have a maximum throughput of 433 MBPS with an AC router.

 

Here are the latest drivers for the card.  You can install them now, as they are also good for the one you have now.

 

Wifi:

 

https://ftp.hp.com/pub/softpaq/sp103501-104000/sp103647.exe

 

Bluetooth:

 

https://ftp.hp.com/pub/softpaq/sp102001-102500/sp102395.exe

View solution in original post

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