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Kimmik1
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Message 1 of 2
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Laptop says internet access/WIFI secured and connected, but will not connect to internet.

HP Recommended
HP Laptop 15-db0xxx
Microsoft Windows 10 (64-bit)

I have the HP Laptop 15-db0xxx, running Windows 10 Home, 64-bit. My home network shows connected and secure, but will not connect to the internet unless I doggone-near SIT on the router! This does not happen on my work computer, a Dell Latitude, running Windows 10 Pro. I'm thinking about returning the laptop, since this has consistently been the challenge since purchasing a couple of weeks ago. Any help would be greatly appreciated!

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KrazyToad
HP Support Agent
HP Support Agent
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Message 2 of 2
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@Kimmik1

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

 

Does this Laptop connect to other networks?

 

HPSA will automatically search for all the latest drivers for your Notebook

 

  1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

    Click Updates in the My notebook pane

  2. Click Check for updates and messages to scan for new updates.

     Updates list in HP Support Center

  3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

  4. Click the update name for a description, version number, and file size.

  5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

 

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

 

Keep me posted how it goes

 

Thank you and have a wonderful day 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

 

 

KrazyToad
I Am An HP Employee

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