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- HP Community
- Notebooks
- Notebook Wireless and Networking
- Laptop sees 5hgz WiFi but can not connect to it

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08-08-2023 01:08 AM
Hi everyone!
I recently bought a laptop (Pavilion 15-eg2020ua) and everything was fine, but for the last 2 weeks my laptop cannot connect to the 5hgz WiFi. I do not why, my other devices can do that and the laptop also could too. I've tried reinstalling drivers, rolled back to the older ones, but nothing helps.
Can anyone help me with this?
My network adapter(Realtek RTL8822CE 802.11ac PCIe Adapter) and its hardware ids(PCI\VEN_10EC&DEV_C822&SUBSYS_85F7103C&REV_00)
Solved! Go to Solution.
Accepted Solutions
08-10-2023 02:16 PM
Welcome to the HP support community.
I understand that you are getting WiFi connectivity issues, I am glad to assist you.
Follow the steps mentioned in this HP document to fix the issue:- Click here
Keep me posted
If this helps, please mark the public post as an accepted solution so that it benefits several others.
Cheers.
Sandytechy20
I am an HP Employee
08-10-2023 02:16 PM
Welcome to the HP support community.
I understand that you are getting WiFi connectivity issues, I am glad to assist you.
Follow the steps mentioned in this HP document to fix the issue:- Click here
Keep me posted
If this helps, please mark the public post as an accepted solution so that it benefits several others.
Cheers.
Sandytechy20
I am an HP Employee