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HP Pavilion Laptop PC 15-eg2000 (4U9E7AV)
Microsoft Windows 10 (64-bit)

Hi everyone!
I recently bought a laptop (Pavilion 15-eg2020ua) and everything was fine, but for the last 2 weeks my laptop cannot connect to the 5hgz WiFi. I do not why, my other devices can do that and the laptop also could too. I've tried reinstalling drivers, rolled back to the older ones, but nothing helps.

Can anyone help me with this?

My network adapter(Realtek RTL8822CE 802.11ac PCIe Adapter) and its hardware ids(PCI\VEN_10EC&DEV_C822&SUBSYS_85F7103C&REV_00)

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@lehantiy 

 

Welcome to the HP support community.

 

I understand that you are getting WiFi connectivity issues, I am glad to assist you.

Follow the steps mentioned in this HP document to fix the issue:- Click here

 

Keep me posted

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

View solution in original post

3 REPLIES 3
HP Recommended

@lehantiy 

 

Welcome to the HP support community.

 

I understand that you are getting WiFi connectivity issues, I am glad to assist you.

Follow the steps mentioned in this HP document to fix the issue:- Click here

 

Keep me posted

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

HP Recommended

I do not how, but the method with airplane mode helped. Thanks!

HP Recommended

@lehantiy 

 

Good to know that issue is resolved.

Feel free to contact us in the future if you need any assistance.

Sandytechy20
I am an HP Employee

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