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Laptop stopped connecting to the internet.

HP Laptop15-bw0xx
Microsoft Windows 10 (64-bit)

My laptop stopped connecting to the internet. It looks like a driver for the network controller has recently gone missing. The device status is giving me a message of Code 28. The following device name is  PCI\VEN_1022&DEV_157C&SUBSYS_8330103C&REV_00\3&2411e6f

 

Can anyone help?

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Laptop stopped connecting to the internet.

@Susan98


Welcome to HP Community

 

I have gone through your Post and would like to help

 

Are you able to connect through the Ethernet?

 

i suggest you reinstall the Wireless driver directly from Device Manager

 

- Select the Start  button, type Device Manager, and select it from the list of results.
- Look for Network Adapters and expand the List
- Look for Wireless driver then right-click it, and select Update Driver.
- Select Search automatically for updated driver software.
- If these steps don't work, try reinstalling the driver: Open Device Manager, right-click the Wireless driver and select Uninstall. Restart your PC and Windows will attempt to reinstall the driver.

 

If you are able to go online with Ethernet, I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

 

HPSA will automatically search for all the latest drivers for your Notebook

 

  1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

    Click Updates in the My notebook pane

  2. Click Check for updates and messages to scan for new updates.

     Updates list in HP Support Center

  3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

  4. Click the update name for a description, version number, and file size.

  5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

 

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

 

Keep me posted how it goes

 

Thank you and have a wonderful day 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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