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bormikstel5
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Laptop suddenly won't detect wireless networks

HP Recommended
Hp pavilion g6
Microsoft Windows 8.1 (64-bit)

Two days ago I was just browsing the internet as usual using the wi-fi, when suddenly the computer froze for around 5 minutes and then re-started.

Since then it hasn't been picking up any wireless networks at all. My phone picks up the wi-fi so I don't think it's that. The wireless network button (f12) won't turn on, it only toggles flight mode on or off. P Pressing fn+f12 doesn't work either.

I've ran the trouble shooter which returned nothing, I've tried restoring to an earlier point in time and I've tried to remove the battery. I haven't tried anything else since I'm not tech-y. I didn't find anyone with this EXACT problem when googling.

It's a Hp pavilion g6 from 2013 with windows 8.1

1 REPLY 1
Riddle_Decipher
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@bormikstel5 Have you run a wireless card test on your device to identify if this is either a hardware or a software malfunction?

If not, let's start with that:

  • Turn the computer On and keep tapping F2 repeatedly on startup to enter system diagnostics. 
  • Select the component test and run a wireless test on your computer. 
    • FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE
    • (By the end of this article all the issues should be resolved)

If the test fails or does not detect the wireless card, this could be a hardware malfunction, please revert to me with the failure ID,

However, if the tests pass, restart your computer, then visit the HP website and use the product number of your device to download and install the wireless adapter from the list under the Windows OS you select.

  • If the issue persists, you may want to create a backup of all your important data into an external storage device and perform a system reset:
  • Refer to this HP Article for assistance. 

P.S: Welcome to HP Community 😉

 

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us, 

have a good day, ahead.

Riddle_Decipher
I am an HP Employee

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