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‎06-25-2020 07:39 AM

HP Recommended
Product: HP Laptop 15-DY1xxx Intel Core i7
Operating System: Microsoft Windows 10 (64-bit)

Laptop will not connect to WI-FI unless I'm right next to the WIFI router, once i connect i can move away from router with no issues but if i disconnect or shutdown the Laptop then to reconnect later i have to find a Router to stand next to. this issue is very annoying when im at a hotel or at a public location cause its hard to stand next to there WIFI router. I have  reinstalled the drives for the adapter card with no success and i have not anything installed any software that would effect the adapter.

Adapter: Realtek RTL8822CE 802.11ac PCIe Adapter

1 REPLY 1

‎06-28-2020 08:57 AM

HP Recommended

@MikeChandler71,

 

I reviewed your post and I understand that you are facing issues with the wireless connection.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the below steps and check if it helps.

 

Reset the TCP/IP settings on your PC:

1. Go to your start screen/menu and type CMD.

2. Right click on the command prompt icon and chose Run as administrator.

3. In the window that opens type "netsh int ip reset resetlog.txt" without quotes, and press enter.

4. Restart your PC and test.

 

It may also help to reset the winsock catalogue:

1. Go to your start screen/menu and type CMD.

2. Right click on the command prompt icon and chose Run as administrator.

3. In the window that opens type "netsh winsock reset" without quotes, and press enter.

4. Restart your PC and test.

 

Reinstall the network adapter drivers:

1. Download the drivers from here but do not run them yet.

2. Go to your start screen/menu and type Device Manager.

3. Expand Network adapters.

4. Right click on the wireless adapter and choose Uninstall.

5. Run the downloaded drivers from step 1.

6. Restart your PC and test.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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