Post new question
Posts: 1
Member Since: ‎09-06-2013
Message 1 of 3 (212 Views)

Laptop will not sign online

My son's laptop will not sign online, keeps saying something about unable to conect to the proxy server.  Can someone help me in what I need to do to get the computer to sign online?  Thnk you, frustrated...

0 Kudos
Regents Professor
Posts: 4,472
Member Since: ‎10-09-2012
Message 2 of 3 (185 Views)

Re: Laptop will not sign online

Hello hornetracing65.

What is the exact error message you're receiving?

What is the product number of the notebook?

What version of Windows?

I'll keep an eye out for your reply.  Have a great day.

Please click the white star under my name to give me Kudos as a way to say "Thanks!"

Click the "Accept as Solution" button if I resolve your issue.

Posts: 23
Member Since: ‎04-23-2013
Message 3 of 3 (182 Views)

Re: Laptop will not sign online



I'd suggest that you look into the Newtork settings of your Internet browser (Google Chrome, Firefox or Internet Explorer) and see if any pre-populated Proxy server or an autoconfiguration script is defined (if he's connecting to the Internet from Home only, there is no reason why a Proxy server would be set. If he's also using his laptop to connect to a University/Company network, then it's a different story Smiley Wink).


  • On Google Chrome : "Settings" drop-down menu> "Network" -> "Change proxy settings" -> "LAN Settings"
  • On Internet Explorer : "Tools" menu > "Internet Options" -> "Connection" tab -> "LAN Settings" (same window as in Google Chrome)
  • On Firefox : "Options" menu > "Network" > Connection > "Settings"


I work for HP
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation