Laptop won't connect to wifi hotspots

[amyh3]

My laptop connects fine to my internet at home, but when I'm not at home and try to connect to a hotspot or a cafe wifi for example it won't connect. It has happened twice now and I know it isn't the location's wifi itself, as each time my phone has connected but my laptop won't. Thanks

[A4Apollo]

Hi! @amyh3, Welcome to HP forums.

I understand you have issues connecting to wireless hotspots from your PC.

Don't worry I'm here to help you out.

Did you make any software or hardware changes on your PC?

As you mentioned have issues connecting to wireless hotspots from your PC.

Please provide the product number of your PC to assist you better.

As you mentioned you are getting an error- no connections available when you connect wirelessly to your PC.

Manually change network settings

Manually changing the network settings can resolve wireless connection issues. Create a restore point in Windows, and then manually change the network settings.
Using the search box on the taskbar, search for and open Create a restore point.
The System Properties window displays.
Click Create.
Type a name for the restore point, and then click Create.
Windows creates the restore point.
Using the search box on the taskbar, search for Command Prompt. In the results list, right-click Command Prompt, and then click Run as administrator.
If a User Account Control screen displays asking if you want to allow the app to make changes to your computer, click Yes.

Type the following commands one at a time, pressing Enter after each one.
netsh int tcp set heuristics disabled
netsh int tcp set global autotuninglevel=disabled
netsh int tcp set global rss=enabled
To open the TCP Global Settings, type netsh int tcp show global in Command Prompt and then press Enter.
Make sure all settings are disabled except Receive-Side Scaling State.
Close Command Prompt, reboot the system and then try to connect to the Internet.

Also, try uninstalling the wireless drivers from device manager and install the latest drivers using HP support assistant.

Note: Before uninstalling the wireless drivers make sure you connect the ethernet cable to your PC and then uninstall the drivers.

Refer this article to know more information about using HP support assistant.

If the issue still persists try reseating the wireless card on your PC and check if it helps.

Also, if you have issues after installing the drivers from HP support assistant. 

You can install the wireless drivers using HP recovery manager.

Refer this article to know how to restore drivers using HP recovery manager.

If the solution provided worked for you, please mark accepted solution for this post.

Let me know if this works!

Have a great day! 🙂

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[Feduped]

 Did not work, also computer did not display suggested headings. I still can’t tether my phone though I can tether others.

[kevin-t]

Hello,

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking here.
To be more helpful with your post, you can add key information if you desire: 
1. Product Name and Number (please do not post Serial Number)
• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A
2. Operating System installed (if applicable)
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3. Error message (if any)
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Thank you