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HP Recommended
HP Notebook - 14-bp068sa
Microsoft Windows 10 (64-bit)

As per my creative title, my laptop refuses to connect with the wifi, displaying a "connected, no internet" message.

 

It started yesterday, where my network would time out connecting to SOME websites, e.g. twitter but would connect to others like youtube.

 

Although I originally thought this was a network issue, after many resets the wifi seems to be fully accessible for all other devices except this one. I tried turning it on and off several times, checked it isn't on aeroplane mode, cleared caches on my browser etc, but it's no use.

 

Help please? It would be much appreciated.

1 REPLY 1
HP Recommended

Hello @JuicySatsuma_ 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your current system configuration before we focus on the wirless network problem ...

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU

( equals HP product number (p/n) )

Processor

BIOS Version/Date

 

(2) Start Windows <Device Manager>

- Expand <Network adapters>

--->>> Send screenshot

 

(3Please report your results

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