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HP Recommended
Not known
Microsoft Windows 10 (32-bit)

My laptop won't move past the password screen when it's switched on, the screen just goes completely black and stays black, there are no options to click on anything. I've only had it two months and it was working fine last week so I am at a loss as to why there's a problem with it already.

1 REPLY 1
HP Recommended

Hey @Ruth34 🙂

 

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

 

Regards,

 

MarcusC

I work on behalf of HP.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.