Linked Samsung Note 10+ not installing all bluetooth drivers

[HC_1]

Question: I have the Samsung Note 10+ model SEPF_SM-N975U_11_0008 running Android 11 UI version 3.1 Knox 3.7 API Level 33

I'm have Gabeldorsche Bluetooth disabled

I have A2DP software disabled

AVRCP Version is 1.6

HD Audio is disabled

Audio Codec currently running is SBC

ABS, Channel Mode and Sample Rate are all set to default.

My Spectre is the HP Spectre x360 Convertible 15-eb1xx

11th gen Core 17-1165G7 @ 280GHz

16GB

x64 Win Pro version 20H2 build 19042.906 Experience Pack 120.2212.551.0

Issue: 

When I linked Samung Note to Spectre using the Link to Windows pre loaded app and the Your Phone Windows pre loaded program, all the bluetooth drivers didn't (and still haven't) installed. On March 6, 2021, someone posted this issue on the https://answers.microsoft.com/ website with thier Sony VG having the same issue with 26 subscribers and Microsoft has yet to supply an answer.

This is the list of hardware affected and the accompaning drivers:

Hardware IDs:

BTHENUM\{00001801-0000-1000-8000-00805f9b34fb}_VID&00010075_PID&0100

BTHENUM\{00001800-0000-1000-8000-00805f9b34fb}_VID&00010075_PID&0100

BTHENUM\{594a34fc-31db-11ea-978f-2e728ce88125}_VID&00010075_PID&0100

BTHENUM\{a23d00bc-217c-123b-9c00-fc44577136ee}_VID&00010075_PID&0100

BTHENUM\{00001132-0000-1000-8000-00805f9b34fb}_VID&00010075_PID&0100

I have searched the web but have not been able to find a reliable source for answers. Can anyone assist in this?

Thank you in advance!!!

[praveenbv]

@HC_1

Welcome to HP Support Community

Thank you for visiting the HP community! A great place where you can find solutions for your issues with help from the community! I came across your post and wanted to assist you. I understand you are having issues with Bluetooth on HP Spectre X360 Convertible 15-Eb1xxx. Don't worry we'll work together to find a solution for you.

1. Make sure the device you want to connect to is discoverable and within the range of your computer.

   For example, if the device is a headset, make sure it is on and set to Bluetooth. If the device is an Apple iOS or Android mobile device, go to the Settings menu and make sure Bluetooth is enabled and discoverable.

2. In Windows, search for and open Bluetooth and other devices' settings.

   NOTE: 

   If Bluetooth & other devices does not return in the search, your computer might not support Bluetooth.

3. On the Bluetooth & other devices tab, toggle the Bluetooth setting to On.

   

4. Click Add Bluetooth or other devices to start searching for the device.

   

5. Click Bluetooth as the kind of device you want to add.

   

6. Select the Bluetooth device you want to add to the list.

7. If prompted, enter the PIN, and then click Connect. If a PIN does not display, enter 0000, a commonly used default PIN for many Bluetooth devices.

   

8. Immediately check for an authorization message on the device you are connecting to and confirm the message or allow access.

   

9. Follow the on-screen instructions on the computer and the device to complete the pairing process. A confirmation message displays when the devices are paired.

   NOTE: 

   If an authentication error displays, too much time has lapsed. Move the devices closer, and then try to pair them again.

   

For more information about Bluetooth, see the following HP support documents:

• Bluetooth Frequently Asked Questions (FAQs)

• Troubleshooting a Bluetooth Connection

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[HC_1]

Thank you for replying.

I can add my Note as a Bluetooth device no problem. I can't get all the drivers to load. It's a know issue at Microsoft that noone has answered yet and I was hoping someone at HP had the resolution.