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Student
Posts: 1
Member Since: ‎01-02-2018
Message 1 of 2 (78 Views)

Lost my ability to use muy wi-fi on my notebook

Product Name: HP ENVY 17-n100 Notebook PC
Operating System: Microsoft Windows 10 (64-bit)

Everything worked great the first 9 months I used this notebook.  Then I packed it up, drove to California, and took it out to use it a few days later when I got there.  The wi-fi didn't work.  Thought maybe it was a problem with the system at my parents house.  But when I got back home, I still had no wi-fi and can only use this computer with a ethernet connection.  When I run the self diagnosis I get the error message "Problems with wireless adapter or access point".   I've tried everything, updating the adapters, etc. to no avail.  I'm at my wits end here.

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HP Support Agent
Posts: 9,750
Member Since: ‎01-29-2014
Message 2 of 2 (46 Views)

Re: Lost my ability to use muy wi-fi on my notebook

[ Edited ]

Hi! @Ski23, Welcome to HP forums.

 

I understand the wireless keeps disconnecting frequently on your laptop.

 

Don't worry I'm here to help you out.

 

Did you make any software or hardware changes on your PC?

 

Are the wireless drivers listed in device manager?

 

I appriciate your efforts for trying out the steps.

 

As you mentioned the wireless is not functioning on your laptop.

 

Manually change network settings

 

Manually changing the network settings can resolve wireless connection issues. Create a restore point in Windows, and then manually change the network settings.
Using the search box on the taskbar, search for and open Create a restore point.
The System Properties window displays.
Click Create.
Type a name for the restore point, and then click Create.
Windows creates the restore point.
Using the search box on the taskbar, search for Command Prompt. In the results list, right-click Command Prompt, and then click Run as administrator.
If a User Account Control screen displays asking if you want to allow the app to make changes to your computer, click Yes.

Type the following commands one at a time, pressing Enter after each one.
netsh int tcp set heuristics disabled
netsh int tcp set global autotuninglevel=disabled
netsh int tcp set global rss=enabled
To open the TCP Global Settings, type netsh int tcp show global in Command Prompt and then press Enter.
Make sure all settings are disabled except Receive-Side Scaling State.
Close Command Prompt, reboot the system and then try to connect to the Internet.

 

 

Also, try uninstalling the wireless drivers from device manager and install the latest drivers using HP recovery manager.

 

Note: Before uninstalling the wireless drivers make sure you connect the ethernet cable to your PC and then uninstall the drivers.

 

Refer this article to know how to restore drivers using HP recovery manager.

 

If the issue still persists try reseating the wireless card on your PC and check if it helps.

 

If you have tried all the steps and the issue still persists it is a hardware issue with the wireless card.

 

Please contact HP support for service options.

 

Link to contact HP.

 

 

 

If the solution provided worked for you, please mark accepted solution for this post.

 

Let me know if this works!

Have a great day! :-)

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

                                                                                                                  

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

MrRobot
I am an HP Employee

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