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- HP Community
- Notebooks
- Notebook Wireless and Networking
- MY SYSTEM DIDN'T SHOWS THE WIFI

Create an account on the HP Community to personalize your profile and ask a question
12-31-2019 05:31 AM
Hi
Please remove delete the serial number.
You have a "HP Notebook - 15-da0296tu" SKU: 4TS97PA
http://partsurfer.hp.com/Search.aspx?searchText=4TS97PA
L21480-005 WLAN RT BGN 1x1 +BT4.2LE M
First:- Turn off the computer, press and hold the PWR button for 4 seconds.
Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.
Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat; Re-Connect the AC adapter.
NOW begin checking/testing/proving the Hardware is fit for purpose.
Power on your PC, press ESC (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).
AND/OR
HOW DO I USE DIAGNOSTICS?
HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The tool runs within the Windows operating system in order to diagnose hardware failures. HP PC Hardware Diagnostics Windows comes pre-installed on new HP computers, but if not on yours, download here:-
https://www8.hp.com/us/en/campaigns/hpsupportassistant/pc-diags.html
For Drivers
https://support.hp.com/gb-en/drivers/selfservice/hp-15-da0000-laptop-pc/20395828/model/23115016
If in doubt please ask.