MediaTek MT7922 Problem with Unifi Wifiman and Netgear AP

[ShahabSL]

Hello everyone,

I had a HP laptop to be specific hp 16-ar0033dx with Ryzen AI 7 350 processor and MediaTek Wi-FI 6E MT 7922 (RZ616) 160MHz PCIe Adapter, I installed Unifi Wifiman and wanted to connect with Teleport to my site VPN after a while having it connected it caused mtkwl6ex.sys BSOD and everytime it rebooted the laptop and after reaching windows and WiFi trying to turn on it gave BSOD again, even HP Diagnosis on boot couldn't connect to any wifi and gave this error report and told me go to a repair center:

And I swapped my laptop for another one and out of curiosity wanted to test the network again, with the same Netgear AP I got another error like this on this laptop too and I'm sure if I install WIfiman I will again have to deal with blue screen.
The BSOD was : DRIVER_IRQL_NOT_LESS_OR_EQUAL

and even after trying to change the driver with safemode the problem persisted.

[Garp_senchau]

@ShahabSL, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Update Wi-Fi Driver

Go to Device Manager → Network adapters → Right-click your Wi-Fi adapter → Update driver.

If there’s no update, go to HP’s support site or MediaTek’s site and download the latest driver for your Wi-Fi adapter.

Uninstall Problematic Software

Temporarily uninstall WiFiman and Teleport VPN to see if they’re causing the BSOD.

Rollback Driver

If the issue started after updating the driver, try rolling back to the old one.

In Device Manager, right-click your Wi-Fi adapter → Properties → Driver tab → Roll Back Driver.

Test Without Wi-Fi Tools

Disconnect from Wi-Fi and test if the BSOD still happens without any special Wi-Fi software running.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

[ShahabSL]

on the new laptop I didn't install wifiman and just connected to my netgear AP and today this new laptop crashed too and I turned off the router and right now it is stuck in installing a driver, there is nowhere in hp community that says this specific model I mean 

HP OmniBook X FlipNGAI 16-ar0033dx (B5UJ5UA)

has which wifi card? Mt7922 or what , when I install the driver using the hp support it simply does not install anything and again this network card comes up with 3.4.0.11.82 version and mt7922 driver(rz616) despite tyhe fact that in the website version is written as :

and right now it stuck for about two hours :

and again my laptop gets bluescreen, I am really disappointed about this mediatek wificard, now what should I do swap this laptop again?

I'm pretty sure there's a problem between this laptop and netgear AP because in hp diagnosis in startup it fails to connect!

[Garp_senchau]

Hey @ShahabSL,

Thanks for reaching out! Since the issue remains unresolved, I suggest contacting our phone/chat support team for personalized assistance. They can provide one-on-one help and may even be able to work their remote assistance magic to fix the problem.

Note: There might be a nominal charge for the service they provide.

Regards,

[Max3Aj]

@ShahabSL, Greetings from HP Community! 

I'm sending a private message to assist you with the next action. 

  

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link. 

  

Keep me posted. 

  

Max3Aj

HP Support