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Microsoft ArcTouch bluetooth mouse drops bluetooth connectivity with HP Spectre X360 every 5 minutes

HP Recommended
HP Spectre X360
Microsoft Windows 10 (64-bit)

HP Spectre bluetooth connectivity with my Microsoft ArcTouch mouse constant drops. Turning bluetooth on and off seems to be the only way to reconnect the mouse. The mouse works with other bluetooth enabled laptops, tablets and desktops.

 

Please help. 

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HP Support Agent
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Hi @apdesai

 

Welcome to the HP Forums!

 

It is a great way to engage, post questions and find resolutions by working with specialists in the HP community.

 

I reviewed your post and I understand that the Microsoft Bluetooth mouse drops connection in every 5 minutes.

 

I’d love to help!

 

I would like to know whether you have tested any other Bluetooth mouse on this computer? If NO, I recommend you to try a different wireless mouse and check it if helps.

 

As you have mentioned that the mouse is working fine on other devices, I recommend you to uninstall the Bluetooth driver and download and install it from the below link.

 

http://hp.care/2nikIQ9

 

Let me know how it goes and you have a good day ahead.

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

 

Take care!

 

Cheers!

The_Fossette
I am an HP Employee

0 Kudos
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