Mouse pointers dont work on my laptop.

[Gamer317]

So when I boot up my laptop my mouse functions and works normally. But whenever I start to do a task, it just stops working. The trackpad still works, but the mouse doesn't. I open up device manager but it doesn't show up as a device. Rebooting does nothing. The only temporary fix is to let the laptop sit for a while and the mouse randomly works again until it stops working again. Also in device manager the "I2c HID Device" shows up with a warning signal, which I think might be part of the problem. (The mouse works normally on other computers, and any other usb device also stops working)

[Sneha_01]

Hi @Gamer317,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The issue you're experiencing with your mouse and other USB devices not working intermittently on your laptop, coupled with the "I2C HID Device" showing a warning signal in Device Manager, suggests a potential problem with the I2C HID device driver or a USB controller issue. Here are some steps to troubleshoot and potentially resolve the problem:

1. Check for Windows Updates

Ensure your system is fully updated, as updates can fix driver issues.

1. Open Settings: Press Win + I.Go to Windows Update: Click on "Windows Update."Check for updates: Click "Check for updates" and install any available updates.

2. Update or Reinstall I2C HID Device Driver

The I2C HID device driver could be causing the issue.

1. Open Device Manager: Press Win + X and select "Device Manager."Find the I2C HID Device: Look for the device with the warning symbol.
2. Update Driver:
   • Right-click the device and select "Update driver."Choose "Search automatically for updated driver software."

If updating doesn't work:

1. Uninstall the Driver:
   • Right-click the device and select "Uninstall device."Check "Delete the driver software for this device" if available, then confirm.
2. Reboot the Laptop: Restart your laptop. Windows should reinstall the driver automatically.

3. Check USB Power Management Settings

1. Open Device Manager: Press Win + X and select "Device Manager."
2. Find USB Root Hub Devices:
   • Expand the "Universal Serial Bus controllers" section.Right-click each "USB Root Hub" or similar device and select "Properties."
3. Power Management Tab:
   • Go to the "Power Management" tab.Uncheck "Allow the computer to turn off this device to save power."Click "OK."

4. Disable and Enable the Trackpad in BIOS:

• Restart your laptop and press the designated key (usually F2, F10, Del, or Esc) during startup:
  • Look for settings related to the trackpad or internal pointing device.Disable it, save the changes, and restart the laptop.Re-enter BIOS/UEFI, enable the trackpad, save the changes, and restart again.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support

[Gamer317]

Hi, these methods have not worked for me. However one thing I noticed is that once I disconnected my headphones, my usb port started working again, but then, it still ended up failing. 

[Sneha_01]

Hi @Gamer317 

I'm sending out a private message to assist you with the next course of action. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Hope this helps! Keep me posted for further assistance.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571 

HP Support