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‎06-08-2024 10:10 AM

HP Recommended
Operating System: Microsoft Windows 10 (32-bit)

We installed a new router last week. The printer has stopped receiving print from the laptop. I have pressed the WiFi button on the back and it is glowing purple as in the HP instructions but it is not moving on to connecting with the router. I have followed the instruction to turn off the router for 60 seconds. 

Category:
1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎06-08-2024 09:33 PM

HP Recommended

@JohnT791 

 

Welcome to HP Support Forum. Please use the following Guide:


                  https://support.hp.com/us-en/document/ish_1736500-1626554-16


Please also note: Your printer may only support 2.4GHz therefore you need to check and allow your router to broadcast both (dual) bands which are 2.4GHz and 5.0GHz.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




View solution in original post

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2 REPLIES 2

‎06-08-2024 09:33 PM

HP Recommended

@JohnT791 

 

Welcome to HP Support Forum. Please use the following Guide:


                  https://support.hp.com/us-en/document/ish_1736500-1626554-16


Please also note: Your printer may only support 2.4GHz therefore you need to check and allow your router to broadcast both (dual) bands which are 2.4GHz and 5.0GHz.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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‎06-09-2024 01:43 AM

HP Recommended

Many thanks for your advice. The printer and router finally connected after many repeated attempts. I still don't know why they did not to start with but finally did. Much relief!!!

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