My HP Envy will not printfrom my computer, even though the printer itself says it is connect

[kteachretired]

My envy 7640 will not print from the computer even though the printer says it is connected wirelessly to the computer

[sandytechy20 · Accepted solution]

@kteachretired

Welcome to the HP Forums, this is a great location to get assistance.

I see that you are getting wireless printing issue, I will be delighted to assist you here.

• When did this issue start?
• Did you do any changes to the printer or computer?
• Are you getting any error messages?

Meanwhile, perform a power reset

1. Turn on the printer, if it is not already on.
2. Wait until the printer is idle and silent before you continue.
3. With the printer turned on, disconnect the power cord from the rear of the printer.
4. Wait at least 30 seconds.
5. Plug back the power cable straight to a wall outlet without any surge protector and printer.
6. Turn on the printer.

Download and run Print and Scan Doctor application to fix this issue,

Download link: ftp://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe

Steps: 

1. Run PSDR v5.0.2 

2. Once the PSDR detects the Printer, it will show up the IP address and Software Status. 

3. Select the correct Printer and click on Next. 

4. PSDR will check if the Printer is on the Network and communication between the PC and the Printer. Once the connection check is done, click on Fix Printing 

5. Once PSDR goes through all checks and automatic fixes, click on Print a test page. 

6. Regardless if PSDR printed the test page or not, click on “NO PRINT” 

7. PSDR will then notify you that there is an update available, click on continue, and PSDR will apply the patch and ask for a reboot. 

8. Post restart the PSDR will run automatically to check for more issue.  If no issue found close PSDR. 

If this helps, please mark my post as an accepted solution so that it benefits several others and please give the same post a Kudos for my efforts to help.
Take care and have a blessed week ahead.

Keep me posted.

Cheers.

[kteachretired]

Thank you!!!

I tried the Power reset first and now I can print from my computer.

[sandytechy20]

@kteachretired

Thanks for the reply.

I appreciate your time and effort.

Good to know that issue is resolved.

Feel free to contact us in future if you need any assistance.

Cheers.