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NiranjanaKR
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My HP Eny 15-j133tx notebook in "Airplane" mode. Wifi and Bluetooth not responding

HP Recommended
HP Eny 15-j133tx notebook
Linux

It all started when I upgraded my OS from Win 8.1 to Win 10. Both in-built Bluetooth and Wifi stopped responding. Yesterday I tried to recover my system to Factory settings. My system crashed and I lost all data. Then installed UBUNTU 20.04 which was working fine in other systems. Even after that, wifi and Bluetooth are not responding. I am currently in Airplane mode which is sticky (meaning not allowing me to change it ). Currently using USB Tethering to post this. If anyone can help me to resolve this, I will be very thankful to you.

Kind Regards,
Niranjana K R
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Lil_Boy_Blue
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Hi

With 2 OS's some of what follows may apply to only one (the adapter may have died) .....


PLEASE POST ANY RESULTS.
First:- Turn off the computer, press and hold the PWR button for 4 seconds.

Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.

Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat; Re-Connect the AC adapter.

NOW begin checking/testing/proving the Hardware is fit for purpose.
Power on your PC, press ESC (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).
AND/OR
HOW DO I USE DIAGNOSTICS?

HP PC Hardware Diagnostics is a Windows-based utility that allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The tool runs within the Windows operating system in order to diagnose hardware failures. HP PC Hardware Diagnostics Windows comes pre-installed on new HP computers, but if not on yours, download here:-
https://www8.hp.com/us/en/campaigns/hpsupportassistant/pc-diags.html

HWT.png

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Credit to Bapoumba, Ubuntu Forums
When troubleshooting wireless, it's important that your system is fully updated by opening a terminal, CTRL+ALT+T. Using a wired internet connection, please run:
Code:

sudo apt update
sudo apt dist-upgrade

and reboot if necessary.

If the issues persist, it is recommended that you install pastebinit, by running:
Code:

sudo apt install pastebinit

This will enable the wireless script to, upon your approval, upload the obtained data to pastebin, creating at the same time a link to it in your terminal, permitting you to paste it to a forum thread.

Once that's done, download and run the wireless info script, which will gather information to help diagnose your system. You can run it using this command:
Code:

wget -N -t 5 -T 10 https://github.com/UbuntuForums/wireless-info/raw/master/wireless-info && \
chmod +x wireless-info && \
./wireless-info

It will create the file "wireless-info.txt" at the location it is run from, and depending on its size, an additional archive called "wireless-info.tar.gz". If you prefer, you can post the file directly to pastebin yourself. Sensitive information like MAC addresses and WPA/WEP keys are masked automatically.

If you aren't able to connect to the internet with the affected system, including via a wired connection, just navigate to
https://ubuntuforums.org/showthread.php?t=2082305&p=12350385&viewfull=1#post12350385 using another device and follow the instructions there on how to the run wireless script without an internet connection.

 

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Attachment for W10 ...

 

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