My HP Laptop 14-dq0xxx won’t connect to my WiFi despite troubleshooting efforts

[RE0926]

My laptop randomly stopped connecting to my WiFi a few days ago. At first, it would fix by me simply restarting my laptop, but now nothing fixes it. I am able to connect an Ethernet cord to it and it connects to the network, but that’s the only way.

- I have tried forgetting the network.

- I’ve disabled the Realtek adapter from Device manager and then enabled it again after a few seconds.
- I’ve unselected the “Allow the computer to turn off this device to save power” from the power management within the Realtek properties menu. 

- I have done all updates and restarted the laptop.

- I reset the network from network & internet > Advanced network settings > Network reset. 

I don’t know what else to try. Nothing seems to be working. 

[Kuroi_Kenshi · Accepted solution]

Hi @RE0926,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

I understand your HP Laptop 14-dq0xxx won’t connect to Wi-Fi, even though Ethernet works, and you’ve already tried several common fixes. Let’s go step by step to troubleshoot further.

a. Check Wi-Fi Adapter Status
 - Open Device Manager → Network adapters → Realtek Wireless.
 - Right-click → Properties → Events and check for any errors.
 - Make sure the driver is not disabled and the device shows as working properly.

b. Uninstall & Reinstall Wi-Fi Driver
 - In Device Manager, right-click the Realtek adapter → Uninstall device → Delete the driver software if prompted.
 - Restart your laptop; Windows should reinstall the driver automatically.
 - Alternatively, download the latest driver from HP Support for your exact laptop model and install it manually.

c. Check Wi-Fi Services
 - Press Win + R → services.msc → locate WLAN AutoConfig.
 - Ensure the service is Running and Startup type is Automatic.
 - If stopped, right-click → Start.

d. Forget All Networks and Reconnect
 - Go to Settings → Network & Internet → Wi-Fi → Manage Known Networks.
 - Remove all saved networks, then reconnect manually with SSID and password.

e. Reset TCP/IP Stack & Winsock
 - Open Command Prompt as Administrator and run the following commands one by one:
    netsh winsock reset   netsh int ip reset   ipconfig /release   ipconfig /renew   ipconfig /flushdns   
 - Restart the laptop and try connecting again.

f. Check Router & Frequency Band
 - Some Realtek adapters have trouble with 5 GHz networks. Try connecting to the 2.4 GHz band if available.
 - Restart your router and confirm the SSID is visible.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[RE0926]

Hey there, thank you so much for taking the time to respond to me. Connecting to a 2.4GHz band is what fixed this issue. I’m not “techy” enough to understand why my laptop randomly decided it couldn’t connect to my 5GHz band, but I’m glad it’s fixed. Thank you for your help.