My HP Laptop locked me out after restarting to factory settings and won't recognize my wifi signal

[EricPogue1959]

My HP Laptop won't let me sign in after I did a factory reset. It also doesn't recognize my wifi signal.

[zoey7886]

@EricPogue1959, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding HP Laptop Issues After Factory Reset! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If your HP laptop is not allowing you to sign in and is not recognizing your WiFi signal after a factory reset, here's a step-by-step guide to help you troubleshoot and resolve the issue:

1. Check Network Connections:

• Ensure WiFi is Enabled: Once your laptop has restarted, make sure that the WiFi function is enabled. Look for a WiFi button on your keyboard (often looks like a signal icon) and press it to turn on WiFi.
• Check Airplane Mode: Ensure that Airplane mode is turned off. You can usually find this in the action panel at the bottom-right corner of your screen.

2. Reset Network Settings:

• Network Reset: Go to Settings > Network & Internet > Status > Network reset. This option will remove and reinstall all network adapters and set other networking components back to their original settings.

3. Update Network Drivers:

• Device Manager: Access Device Manager by right-clicking the Start menu and selecting Device Manager.
• Network Adapters: Expand the Network adapters section, right-click your WiFi adapter, and choose Update driver. Select Search automatically for updated driver software.

4. Manual WiFi Network Connection:

• Add Network Manually: Go to Settings > Network & Internet > Wi-Fi > Manage known networks > Add a new network.
• Enter Details: Enter your network name (SSID), security type, and password manually.

5. Create a New Administrative Account:

• Safe Mode: Boot your laptop in Safe Mode to create a new user account with administrative privileges. This might help bypass the login issue.
• Control Panel: Access Control Panel > User Accounts > Manage another account > Create a new account.  

Hope this helps! 

Take care, and have an amazing day!  

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Regards,