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Smokeyswifi
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My HP Office Jet Pro 7740 printer will not print from my laptop Windows 7 Pro.

HP Recommended
Dell
Microsoft Windows 7 (32-bit)

I sent this message earlier this morning and received a reply to up date the software, however when I followed the link a msg. flashed up that I didn't have permission to use. This is strange as it said it was from the company.

 

Any help in this matter is appreciated as we just moved and I have been wanting to print wifi.

david

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sandytechy20
HP Support Agent
HP Support Agent
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Message 2 of 2
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@Smokeyswifi

 

Welcome to the HP support community.

 

Did you uninstall the printer from the root level before installing the new driver?

If not, follow the below steps:- perform root-level uninstallation to remove all the printer-related software.

  • In Windows, search for and open Programs and Features.
  • Select your HP printer.
  • Select Uninstall.
  • In Windows, search for and open Devices and Printers.
  • In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
  • Open up the run command with the "Windows Key + R" key combo.
  • Type printui.exe /s and click OK.
  • Click on Drivers tab.
  • Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
  • Select OK.
  • Remove all instances of the same.
  • Select Apply and OK on the Print Server Properties windows.
  • Close Devices and Printers. 
  • Restart the PC again.

Download and install the printer using the printer driver.

Click here to download.

 

Update the printer firmware

Refer this HP document for more assistance:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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