• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution to resolve the Realtek 8852BE-V Choya WiFi Disconnection Issue Click here to view the instructions!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎01-14-2019 04:29 PM

HP Recommended
Product: Pavilion 17-g101dx notebook
Operating System: Microsoft Windows 10 (64-bit)

I’m trying to connect to the WiFi in our rental house.  The only WiFi network that appears on my notebook is Netgear82... but my iPhone & iPad are connecting to Netgear82-5g.  The notebook says it cannot connect to the WiFi that appears (Netgear82).  Is there any way I can fix this?

3 REPLIES 3

‎01-14-2019 05:18 PM

HP Recommended

@Bonnie26

 

Your machine only has 1x1 802.11b/g/n WLAN adapter therefore it should be able to connect to Netgear82 which is a 2.4GHz network with same password as Netgear82-5G network.

 

Please try again using SAME password / Passphrase of the same 5G network.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎01-14-2019 06:20 PM

HP Recommended

My apologies... I don’t believe I was as concise as I could have been with my query...

My confusion is that the option to join the 5G wifi, isn’t even listed on available networks.

So I guess I’m asking if my notebook has the capability of even connecting to a 5G wifi?

I thank you for your quick response to my first posted question.  🙂

Was this reply helpful? Yes No

‎01-17-2019 12:33 PM

HP Recommended

I guess I’m just asking if my notebook has the capability of even connecting to a 5G wifi?

 

I thank you for your quick response to my first posted question.  🙂

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.