• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Any failures related to Hotkey UWP service? Click here for tips.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
HP 15-r015dx Notebook PC (ENERGY STAR)

I've run the Hp Support Center diagnostics and other clean-up tools.  No issues identified.  Our Internet provider's technician was here today and confirmed that we have no issues with the modem.  Can't figure out why the speed test would be so much different between my Hp notebook and my wife's iPad.  Both tests run next to the modem. I'm getting 23 download/11 upload.  She's getting 200/42.  Can someone point me in the right direction?  Thanks. 

2 REPLIES 2
HP Recommended

@JohnD25 

 

The specs of your HP machine is

 

            https://support.hp.com/us-en/document/c04289298

 

It has  1x1 802.11b/g/n WLAN  adapter & 10/100BASE-T Ethernet LAN (RJ-45 connector)  BOTH are slow. Your machine was built around 2014, due to the whitelist you won't be able to replace its wifi adapter to a newer one. Please use somthing like the following one you will get faster speed

 

        https://www.amazon.com.au/ASUS-USB-AC53-Nano-Dual-Band-Wireless/dp/B071KV2SMV?th=1

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




HP Recommended

Thank you.  I suspected the issue was with the machine itself, but was hoping there would be an easy upgrade possibility.... without having to buy a new laptop.  This one does what I need it to, but is not taking advantage of the Internet speed I'm paying for.  Is your suggested remedy something I can install without replacing my laptop?

Your help is very much appreciated!

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.