• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
HP Laptop Pavilion 15

Normally, my Laptop can connect to our main router, and then one day, I can't connect to it. It says connected but there is no internet. On the other hand, I can connect to our extension router, as well as a Wi-Fi hotspot through my phone, I don't know why. When I troubleshoot it via Windows diagnostics, it says "Wifi doesn't have a valid IP configuration". I tried searching the internet for solutions, but none worked. I am not sure if this instance just happened because we just changed our extension router. I have shared this in case it is one of the reasons also. Can anyone provide a solution or any assistance? Thank you!

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.