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- HP Community
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- My Laptop keeps disconnecting to the Wifi

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03-17-2020 05:15 AM
My laptop keeps disconnecting with Wifi, if restarted it will connect for sometime and then either there will be an exclamation mark or sometimes no Wifi logo in the tray icon.
Tried formatting the laptop and updating the driver through device manager but no effect.
03-17-2020 07:22 AM
Hello @AmitQatar
Welcome !
- If your computer has problems connecting to a wireless network, issues with speed or dropped connections, then try this simple walk through here (there are many steps to try) >>> => Help with wireless troubleshooting
- Do you have other devices nearby? If YES, do they experience the same issue ?
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
03-17-2020 07:24 AM
If the above did not help
and
In order to rule out driver issue or wi-fi adapter issue,
you can purchase this (or another similar) USB wi-fi dongle (wifi adapter) >> https://www.amazon.com/wi-fi-dongles/b?ie=UTF8&node=13983791
The price is around 10 $
After you purchase and receive this device but before you use the USB wi-fi dongle,
you should go to your PC's Control Panel -> Network and sharing center -> change adapter settings
Select the built-in Wi-Fi Adapter and disable it
Finally, insert (plug in) the USB Wi-Fi dongle, let Windows automatically install its drivers
Start using it, connect to the local Wi-Fi network and explore if you face difficulties with the wi-fi
By doing this, you use different hardware device, different drivers and you do it to rule out PC issues.
If it works, you can continue with this device and problem solved for less than 10$
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
03-17-2020 02:56 PM
Thank you for your update.
Please, try the steps mentioned above - either troubleshooting as per HP article or the external USB dongle.
Keep me posted.
*** HP employee *** I express personal opinion only *** Joined the Community in 2013