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AKDUBEY1
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My Laptop suddenly stopped showing Wi-Fi option two days back.

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Pavilion 15 cs2082tx
Microsoft Windows 10 (64-bit)

My Laptop suddenly stopped showing Wi-Fi option two days back. I tried resetting my laptop and updating the drivers, but nothing works. "Error code-10, The device could not start" is what I get. Before the error occurred, the wireless driver installed was Intel(R) wireless 9260 160 MHz, The system updated it to 9560, that performed worse. I need internet in my laptop. The service center too couldn't resolve it. Please help urgently.

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Echo_Lake
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@AKDUBEY1

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Use the following steps to open the Component Tests menu.

  1. Hold the power button for at least five seconds to turn off the computer.
  2. Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
  3. On the main menu, click Component Tests.
  4. The Component Tests menu displays.
  5. Wireless Module Test - This test checks that the BIOS detects the wireless module and that it is enabled.

To run the test, click the Wireless Module, and then click Run once.

  • The Wireless Module Test takes 30 seconds to complete.

If the test passes, try these steps:

Reinstall the network adapter using HP Recovery Manager (Windows 8, 10)

Reinstall original software or drivers using the HP Recovery Manager. If your PC does not locate the Recovery Manager installed, click the ‘next step’ button below.

  1. In Windows, search for and open HP Recovery Manager. If prompted for an administrator password or confirmation, type the password or provide confirmation. If prompted by User Account Control to allow the program to make changes to the computer, click Yes.
  2. Under Help, click Reinstall drivers and/or applications and wait for Recovery Manager to generate a list.
  3. From the combined list of applications and drivers, with the drivers listed first, select the checkbox next to the drivers you want to reinstall. NOTE: The name of the adapter varies, depending on which one is installed on your PC.
  4. When the Installation is completed message displays, click OK.
  5. Close all open applications, restart your computer, then try connecting to the Internet again.

If the test passes, try these steps:

  • From the Start screen, type device manager to open the Search charm, and then select Device Manager from the search results. Double-click Network adapters. Right-click the name of your wireless network adapter, and then select Uninstall.
  • Click here: https://support.hp.com/in-en/document/c03535285 to complete the troubleshooting steps.

If the test passes, try these steps:

  1. Open Start.
  2. Search for Device Manager and click the top result to open the experience.
  3. Expand the category with the device that you want to roll back.
  4. Right-click the device, and select the Properties option.
  5. Click the Driver tab.
  6. Click the Roll Back Driver button.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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AKDUBEY1
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Thanks for replying. I tried all the steps mentioned and also the module test passed but the "Code 10: Device cannot start" message still prompts for the latest Intel Wireless-AC 9560 adapter as well as for the Intel Wireless-AC 9260 160MHz adapter for which my laptop worked properly before.

I have tried all possible solution from updating/resetting windows to updating/uninstalling driver, nothing works. Also, the service center have incompetent technicians. I request you to provide a solution to this otherwise I will take myself to other social forums for a solution to this never ending problem

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Echo_Lake
HP Support Agent
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@AKDUBEY1

Thank you for posting back. 

 

The last thing I can suggest trying is a restore back to the factory. 

While doing the recovery there is an option to back up your personal files. If you have not previously done one now is a good time.   

 

The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system. 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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