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Top Student
Posts: 4
Member Since: ‎10-27-2013
Message 1 of 19 (44,133 Views)

My Laptop won't connect to the internet

I have an HP Pavilion g7. It doesn't connect wirelesly or through Ethernet. When I trouble shoot for the wireless issue it tells me there might be an issure with the driver or wireless network adaptor. 

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Provost
Posts: 96,154
Member Since: ‎07-13-2010
Message 2 of 19 (44,129 Views)

Re: My Laptop won't connect to the internet

Hi:

 

Go to the device manager.

 

Are there any devices listed there with ! marks under the Other devices category such as a Network Controller and Ethernet Controller?

 

If so, click on those and post the hardware ID's for those devices.

 

If you do not know where to find the hardware ID for a device, please read the guide at the link below.

 

http://www.wikihow.com/Find-Hardware-ID

Top Student
Posts: 4
Member Since: ‎10-27-2013
Message 3 of 19 (44,126 Views)

Re: My Laptop won't connect to the internet

Nothing is listed with a !

Provost
Posts: 96,154
Member Since: ‎07-13-2010
Message 4 of 19 (44,122 Views)

Re: My Laptop won't connect to the internet

In the device manager, click to expand the network adapters section.

 

if the drivers are installed then you will see the names and model numbers of the wired and wireless network adapters listed there.

 

Click on them and look at the status.

 

If the status says they are working properly, then it is not a driver problem.

 

If the status indicates they cannot start or the drivers are not installed, please let me know what model wireless and wired network adapters they are and I will see if I can find the latest drivers for them.

 

If they report working properly, then I will not be able to provide further assistance as I do not know how to troubleshoot network connections when the drivers are properly installed.

Top Student
Posts: 4
Member Since: ‎10-27-2013
Message 5 of 19 (44,112 Views)

Re: My Laptop won't connect to the internet

It says they are working properly

Provost
Posts: 96,154
Member Since: ‎07-13-2010
Message 6 of 19 (44,107 Views)

Re: My Laptop won't connect to the internet

I would start looking at your internet service (Modem/Router).

 

If both network devices in your notebook are working properly then most likely your internet service is down (provider issue), or you just need to reboot your cable/DSL modem and router.

Top Student
Posts: 4
Member Since: ‎10-27-2013
Message 7 of 19 (44,102 Views)

Re: My Laptop won't connect to the internet

It can't be the internet service, I am using the my WiFi on a differnt computer

Honor Student
Posts: 4
Member Since: ‎04-18-2014
Message 8 of 19 (42,764 Views)

Re: My Laptop won't connect to the internet

Im having the exact same problems with my hp pavilion. It wont connect to any internets (not at home, restuarants, other peoples homes) even though my iphone will connect just fine. I found the hardware ID's after following all the steps you gave the other person and the hardware ID's are 

PCI/VEN_168C&DEV_0032&SUSBYS_1838103C&REV_01

PCI/VEN_168C&DEV_0032&SUSBYS_1838103C

PCI/VEN_168C&DEV_0032&CC_028000

PCI/VEN_168C&DEV_0032&CC_0280

 

What do I do now?

Provost
Posts: 96,154
Member Since: ‎07-13-2010
Message 9 of 19 (42,759 Views)

Re: My Laptop won't connect to the internet

Hi:

 

For the hardware ID of PCI/VEN_168C&DEV_0032:

 

Go to your notebook's support and driver page.

 

Download and install the Atheros Wireless LAN driver.

 

I cannot provide the specific driver without knowing the full model number of your notebook and the operating system that it is running.

 

But if you know where to find your notebook's support and driver page, that should take care of the problem.

Honor Student
Posts: 4
Member Since: ‎04-18-2014
Message 10 of 19 (42,755 Views)

Re: My Laptop won't connect to the internet

Which Ids am i supposed to do that too? you said 0032 but theyre all 0032

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