10-27-2013 09:19 AM
I have an HP Pavilion g7. It doesn't connect wirelesly or through Ethernet. When I trouble shoot for the wireless issue it tells me there might be an issure with the driver or wireless network adaptor.
10-27-2013 09:24 AM
Go to the device manager.
Are there any devices listed there with ! marks under the Other devices category such as a Network Controller and Ethernet Controller?
If so, click on those and post the hardware ID's for those devices.
If you do not know where to find the hardware ID for a device, please read the guide at the link below.
10-27-2013 09:34 AM
In the device manager, click to expand the network adapters section.
if the drivers are installed then you will see the names and model numbers of the wired and wireless network adapters listed there.
Click on them and look at the status.
If the status says they are working properly, then it is not a driver problem.
If the status indicates they cannot start or the drivers are not installed, please let me know what model wireless and wired network adapters they are and I will see if I can find the latest drivers for them.
If they report working properly, then I will not be able to provide further assistance as I do not know how to troubleshoot network connections when the drivers are properly installed.
10-27-2013 09:47 AM
I would start looking at your internet service (Modem/Router).
If both network devices in your notebook are working properly then most likely your internet service is down (provider issue), or you just need to reboot your cable/DSL modem and router.
04-18-2014 08:47 AM
Im having the exact same problems with my hp pavilion. It wont connect to any internets (not at home, restuarants, other peoples homes) even though my iphone will connect just fine. I found the hardware ID's after following all the steps you gave the other person and the hardware ID's are
What do I do now?
04-18-2014 09:23 AM
For the hardware ID of PCI/VEN_168C&DEV_0032:
Go to your notebook's support and driver page.
Download and install the Atheros Wireless LAN driver.
I cannot provide the specific driver without knowing the full model number of your notebook and the operating system that it is running.
But if you know where to find your notebook's support and driver page, that should take care of the problem.
- HP PCs - Troubleshooting Wireless Network and Internet (Windows 10)
- HP PCs - Troubleshooting Your Wireless Network and Internet Connection (Windows 7)
- HP PCs - Troubleshooting Wireless Network and Internet (Windows 8)
- HP PCs - Using Bluetooth Devices (Windows 10, 8)
- HP PCs - Slow Internet Troubleshooting (Windows 10, 8)