My airplane mode won't turn off. A scammer got brief access to my computer and locked airplane mode

[JH41]

Dear community, My airplane mode won't turn off so I can't get access to the internet. A scammer got brief access to my laptop and made it not possible to reach the internet. Any help you can provide so that I can get out of safe mode and back on the internet will be greatly appreciated. 

[MarcusC]

Hey @JH41 

I'm sorry this has happened to you, I'd assume one would need to reset the HD of that computer to be 100% safe.


As for scammers in the community:



Be alert for scammers who may be posing as HP support representatives, particularly those who claim to be “HP Helpdesk”.



Only call numbers from people who have a HP badge on their profile page.



If you think you have received a fake HP Support message, please report it to us by clicking on the blue "Report Inappropriate Content" button above the message in the Private Message portion of the Community.



Thank you!



Kind regards,



MarcusC