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HP Recommended
HP Laptop
Microsoft Windows 10 (32-bit)

Dear community, My airplane mode won't turn off so I can't get access to the internet. A scammer got brief access to my laptop and made it not possible to reach the internet. Any help you can provide so that I can get out of safe mode and back on the internet will be greatly appreciated. 

 

 

1 REPLY 1
HP Recommended

Hey @JH41 

 

I'm sorry this has happened to you, I'd assume one would need to reset the HD of that computer to be 100% safe.


As for scammers in the community:



Be alert for scammers who may be posing as HP support representatives, particularly those who claim to be “HP Helpdesk”.



Only call numbers from people who have a HP badge on their profile page.



If you think you have received a fake HP Support message, please report it to us by clicking on the blue "Report Inappropriate Content" button above the message in the Private Message portion of the Community.



Thank you!



Kind regards,



MarcusC

I work on behalf of HP.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.