cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
1 0 0 0
Message 1 of 2
105
Flag Post

My all in one printer can print but not scan.

HP Recommended
HP Envy 5540 all in one
macOS 10.15 Catalina

When I try to open the scanner, I get the message "waiting for scanner" and that's as far as it goes

1 REPLY 1
Highlighted
HP Support Agent
HP Support Agent
13,697 13,690 889 1,057
Message 2 of 2
Flag Post
HP Recommended

@barryd421, Welcome to the HP Support Community!

 

Which application do you use to scan?

 

Since you are able to print, use Apple Image Capture to scan from your MAC

 

Apple Image Capture comes with macOS and OS X and provides a quick and simple way to scan.

 Apple Image Capture

  1. Place the document or photo print side down on the scanner glass, and then close the scanner lid.

    If your printer has an automatic document feeder (ADF), use it to scan multiple page documents at one time.

       CAUTION: Do not load photos in the ADF.
  2. Open Finder , and then click Go in the top menu bar.

  3. Click Applications, and then double-click Image Capture.

  4. Click your printer name in the Devices or Shared list.

    NOTE: If a Software for this device is not installed message displays after you select your printer, click Install, and then follow the instructions to complete the installation.
  5. Click Show Details at the bottom of the screen.

    A preview of the scan displays, and then change any of the following settings:

    • Scan Mode: Select the scanning bed or automatic document feeder.

    • Kind: Set scan as color, black and white, or optimized for text only documents.

    • Resolution: Higher resolution produces better quality images by using more dots (pixels) per inch. Higher resolution increases the file size of the scan. Use a higher resolution for scans with graphics or items that require the best detail. If you are scanning black and white text, higher resolution is not necessary.

    • Size: Use a standard paper size or select the Use Custom Size option.

    • Scan to: Select the folder you want scans to save to or use the Mail option to attach the scan to an Apple Mail email message.

    • Name: Type a name for the saved scan file.

    • Format: Select the file type for the scan.

      NOTE: To save multiple page documents or multiple images into a single file, select the PDF or TIFF format, and then select the box next to Combine into single document. This feature is only available with these formats.
    • Image Correction: Click the pop-up menu, and then select Manual to display color change options such as brightness and saturation.

  6. Click Scan.

Let me know how this goes.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

0 Kudos
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation