• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Any failures related to Hotkey UWP service? Click here for tips.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
HP Pavilion dv8-1150es Entertainment Notebook PC
Microsoft Windows 10 (64-bit)

Hello, I have a problem with my abt-001 bluetooth headset.
The problem is that they don't connect, it just marks that they match, but they don't connect and it doesn't come out on sound devices or anything like what you see in the image:

Captura de pantalla 2022-09-16 142502.png

But as you can see if it comes out connected but they don't sound:

Captura de pantalla 2022-09-16 140352.png

My laptop is: Hp Pavilion dv8 with OS: Windows 10 (was 7)

I have tried many methods like: restart services, reinstall bluetooth, uninstall, via console with sfc /scannow command, but nothing has worked, even removing the device and reconnecting it doesn't work. However, before I had a bluetooth program that controlled it and I don't have it anymore. some help?

2 REPLIES 2
HP Recommended

@Luis_AE 

 

Your machine is a very old machine, I can't it on internet. From your image, we can see it is connected as an audio device (the last 3 items). You need to install driver for your ABT-001-K headset. Did it work before (Windows 7) ?

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




HP Recommended

yes it is old but they worked, before I had the driver after turning off the laptop 2 weeks ago I no longer had it, but I installed many drivers but none is the driver for my hearing aid and if I search for it by brand and model, it worked very well with Windows 7 it even worked with windows 10.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.