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Asiya82
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Message 1 of 2
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Flag Post

My chromebook constantly loses wifi connection

HP Recommended
HP chromebook 14a na0007na
Chrome OS

I have an HP Chromebook 14a-na0007na about 3 weeks now...from day 1 my chromebook constantly loses wifi connetcion from my broadband router...even when I'm sitting next to the router my chromebook still loses connetcion. I have no any problem with other devices,I have an other chromebook ( Samsung ) it works perfectly. I don't know what to do with my HP Chromebook? Can anyona please help me??

1 REPLY 1
Echo_Lake
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Asiya82

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:

Check for updates:

  1. Turn on your Chromebook.
  2. Connect your Chromebook to Wi-Fi.
  3. At the bottom right, select the time.
  4. Select Settings .
  5. At the bottom of the left panel, select About Chrome OS.
  6. Under "Google Chrome OS," you'll find which version of the Chrome operating system your Chromebook uses.
  7. Select Check for updates.
  8. If your Chromebook finds a software update, it will start to download automatically.

Note: If your Chromebook uses your phone's internet connection or its own mobile data, you'll get an alert about how much mobile data it needs to update. You can then stop or continue with the update.

 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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