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Locked

‎01-09-2023 02:40 PM - last edited on ‎01-09-2023 05:18 PM by Retired

HP Recommended

[personal info removed] HP Chromebook x360 14 inch 14b-cb0000 (2Q4J5AV)

 

My chromebook froze on me

Category:
1 REPLY 1

‎01-12-2023 05:30 AM

HP Recommended

Hi @Tlofton,

 

Welcome to the HP Support Community

 

I understand you are getting an error on your HP Chromebook x360 14b-cb0000. Not to worry I will help you to get a resolution to resolve the issue.

 

 Let's perform a hard reset:

 

  • Power off the laptop.
  • Disconnected AC adapter from the laptop.
  • Press and hold the power button for 15 seconds.
  • Reconnect the battery and plug the AC adapter.
  • Power ON the laptop and check.

If the issue persists, then please follow the steps mentioned in this document: HP Chromebooks - Chromebook Is Locked Up or Frozen (Chrome OS)

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


ANAND_ANDY
I am an HP Employee

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