My computer is paused and I can’t log into my wifi

[Fernie1son]

My computer is paused and I can’t use it. I can’t log into my WiFi. 

[VikramTheGreat]

Hi @Fernie1son,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

It sounds like your HP computer is currently stuck or frozen, and you're also unable to connect to your Wi-Fi, which can be incredibly frustrating, especially when you need to get things done.

Let’s take this step by step to get you back up and running:

Step 1: Force Restart the Computer

If your HP computer is paused or unresponsive:

1. Press and hold the power button for about 10–15 seconds until the device completely shuts down.
2. Wait a few seconds, then press the power button again to turn it back on.

Let me know if the screen still freezes or if it boots normally.

Step 2: Fix Wi-Fi Connection

If you can’t connect to Wi-Fi after restarting:

1. Check if Wi-Fi is turned on:
   • Press Fn + F12 (or just F12, depending on your model). This toggles Wi-Fi on/off.
   • Look for a Wi-Fi icon in the taskbar. If it’s missing, continue below.
      
2. Run HP Network Check:
   • Open the HP Support Assistant (search for it in the Start menu).
   • Go to “Network and Internet Troubleshooting”.
   • Run the Network Check tool to diagnose and fix issues.
      
3. Reinstall Wi-Fi Driver:

• Press Windows + X → choose Device Manager.
• Expand Network adapters.
• Right-click your Wi-Fi adapter (e.g., Realtek, Intel) → select Uninstall device.
• Restart your PC Windows will reinstall the driver automatically.

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat