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Everest_923
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My hp laptop isn’t detecting my WiFi

HP Recommended
Pavilion g6 notebook PCs
Microsoft Windows 10 (64-bit)

I’ve been using the same set up for two months since working from home regularly and for years before today and everything worked fine until approximately 9:50 am EST when my notebook stopped detecting my wireless router. I have connections on my other devices. 

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TEJ1602
HP Support Agent
HP Support Agent
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@Everest_923, Welcome to HP Support Community!

 

 If the device is no longer being detected, we may need to identify the reason, and here's what I would do:

 

Run a wireless card test on your computer using the below steps:

  • Download and install the HP Hardware diagnostics tool from this link
  • Once installed, shut down your computer.
  • Wait for a minute. 
  • Turn the computer On and keep tapping F2 repeatedly on startup to enter system diagnostics. 
  • Select the component test and run a wireless test on your computer. 
    • Refer to this HP Article for assistance. 

If the test fails or does not detect the wireless card, it could be faulty.

If it passes the tests, install all available windows and HP updates using a wired network to resolve the issue.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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