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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎06-27-2020 07:10 PM

HP Recommended
Product: HP laptop 14-cf
Operating System: macOS 10.15 Catalina

Been having frequent drops in internet service lately.  Provider has been having problems.  My wife's laptop, a much older one, still sees both the 2g and the 5g signals but my mine no longer sees the 5g.  The Spectrum technician was out to fix the overall internet problem, which he's not sure he's identified, but doesn't have a clue why my computer refuses to recognize the presence of the 5g signal.  Any ideas?  Could it be a setting in my laptop?  If so, what do I need to do to change it?

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