My laptop can’t connect to my dorm wifi

[Helpmeplease191]

I live in a Dorm and I’ve been trying to connect my laptop to the wifi for a while now, my HP pavilion 15 will let me connect but it wont open the sign in page needed to let me use the internet saying it can’t reach the page, it feels like I’ve tried everything.

[NonSequitur777]

@Helpmeplease191,

Welcome to our HP User Forum!

Very frustrating indeed: been there done that myself, I'm afraid.

Your HP Pavilion 15 is connecting to Wi-Fi but you're unable to access the sign-in page required to use the internet. There could be a few reasons for this issue. Here is a summary of some troubleshooting steps to help you resolve the problem:

1. Check Network Signal Strength: Ensure that your laptop has a strong Wi-Fi signal. If the signal is weak, you might be connected to the network but not getting a stable connection. Try moving closer to the router to see if that improves the situation.

2. Forget and Reconnect to the Wi-Fi Network: Sometimes, reconnecting to the Wi-Fi network can help resolve connectivity issues. Go to your Wi-Fi settings, forget the network you're trying to connect to, and then reconnect to it by entering the Wi-Fi password.

3. Clear Browser Cache and Cookies: If you're using a web browser to access the sign-in page, clearing your browser's cache and cookies might help. These stored data can sometimes cause issues when trying to load web pages.

4. Try a Different Browser: If you're using a specific browser and it's not loading the sign-in page, try using a different browser to see if the issue persists. This can help determine if the problem is specific to one browser.

5. Restart Your Laptop: Sometimes, simply restarting your laptop can resolve network-related issues. Restart your laptop and see if you can access the sign-in page after rebooting.

6. Check Date and Time Settings: Incorrect date and time settings on your laptop can sometimes cause issues with SSL certificates and prevent secure websites from loading properly. Ensure that your laptop's date and time settings are accurate.

7. Reset Network Settings: You can try resetting your network settings to default. Go to your laptop's network settings and look for options to reset network settings. After doing this, reconnect to your Wi-Fi network.

8. Use an Incognito/Private Browsing Window: If you're using a web browser, try opening an incognito or private browsing window. Sometimes, extensions or settings in your regular browser can cause issues with certain web pages.

9. Check Router Configuration: There might be specific settings on your router that are preventing you from accessing the sign-in page. You could try resetting the router to its default settings, but make sure you have the necessary information to set it up again.

10. Contact your Internet Service Provider (ISP): If the issue persists after trying these steps, it's possible that there's an issue with your internet connection or the network itself. Contact your ISP for assistance.

11. Update Network Drivers: Make sure your laptop's network drivers are up to date. Outdated drivers can sometimes cause connectivity problems. Visit the HP support website and download the latest network drivers for your laptop model.

If none of these steps resolve the issue, and you're only experiencing this problem on your HP Pavilion 15, and your laptop is still under warranty, it might be worth contacting HP customer support for further assistance.

In my case, I had to buy a USB Wi-Fi connector with dual antennas on my HP ZBook Firefly G8 laptop, because of the issue discussed in step #1 ("Network Signal Strength"), such as this purchase example via Amazon: Amazon.com: USB WiFi Adapter, ElecMoga 1300Mbps WiFi Dongle USB 3.0 Dual Band 5G/2.4G Wireless Netwo....  This was too bad, because it meant one less USB port on my laptop, but at least it resolved my issue.

Anyway, hope this was helpful.

Kind Regards,

NonSequitur777